IT Help Desk Associate - Level 1

At Prager Metis, we are people of integrity.

We commit to the highest standards of excellence: in our competence, professionalism, and our client service. We believe this leads to the achievement of personal, team, and organizational goals.

We leverage our unique talents and work in partnership with a team of accomplished professionals.

Our environment is flexible, transparent, and diverse. 

Partners & Managers are engaged in mentoring, leading by example, and collaboration to support our career path choices.

At Prager Metis, we are part of something bigger.

For more information on Prager Metis's philanthropy.

In January of 2022, Prager Metis became the first CPA firm to set up shop in the Metaverse.

Qualified individuals will have the opportunity to join our employee friendly corporate culture, which offers excellent career growth opportunities and mobility.

Prager Metis offers:

• Flexible work arrangements (Remote/WFH/Hybrid on select roles)
• Competitive base salaries
• Paid time off, Sick Time, & Holidays
• Medical, Dental, and Vision Insurance
• Flex Spending Options: HRA, FSA, and/or HSA
• Access to Employee Wellness Programs
• Summer Flexible Schedule
• Employer contribution to 401(k) plan
• CPA licensure support & Incentives as well as other applicable certifications and licenses
• Make a Difference: Volunteer opportunities with charity partner organizations

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We are seeking a qualified IT help desk technician to assist our customers with questions and problems concerning computer systems, hardware, and software.

The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency.

Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

**This position is hybrid with 2-3 days in office at one of our Los Angeles offices**

As a Helpdesk Associate Level 1 you will:

• Provide quick and effective assistance with information technology systems
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance 
• Listen attentively to customers’ questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with desktop support engineers to provide customers with superior service
• Represent the Company with professionalism and integrity while helping to advance our company mission

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform users about IT products, updates and services
• Walk users step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with users to ensure satisfactory service
• Communicate user feedback to the appropriate internal team members

Skills and Qualifications

• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service

Preferred Qualifications

• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

Education Requirements

• Minimum of Bachelor’s Degree in one of the following areas: Computer Science, Information Technology, Information Systems, and Software Engineering
• 1-2 years of experience working in IT or related experience and education will meet this requirement

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Prager Metis CPAs is an equal opportunity employer. All applicants will be considered without regard age, race, color, sex, gender, pregnancy, gender identity or expression, religion, creed, national origin, marital status, ancestry, citizenship, military status, veteran status, employment status, sexual orientation, physical or mental disability, genetic predisposition or carrier status, domestic victim status, caregiver status or any other characteristic protected by law. Prager Metis also makes reasonable accommodations for qualified individuals with disabilities, in accordance with Americans With Disabilities Act and applicable state laws.